ARE YOU NEW TO THE CASINO?
MORE INFORMATION ABOUT THE SAFETY MEASURES AND STEPS WE HAVE TAKEN CAN BE FOUND HERE, AS CAN AN OVERVIEW OF WHAT TO EXPECT WHEN YOU COME TO THE CASINO.
WE’RE HERE TO HELP YOU MAKE THE MOST OF YOUR FIRST VISIT TO RESORTS WORLD CASINO & RESORT SPA.
Continue reading for some helpful hints to make the most of your first visit.
WHAT SHOULD BE WORN
Don’t feel like you have to come dressed to the nines; smart casual is the standard dress code here. Smart jeans and smart trainers are accepted; however, club football shirts and muscle/vest tops, leisurewear, sportswear (tracksuit bottoms), and work uniforms are not allowed on the premises.
Caps and other headwear must be removed before entering the casino in order to ensure the security and safety of all of our guests. This is necessary in order for us to be able to see people clearly on our CCTV system.
CONVERSING WITH DEALER
You are welcome to speak with the dealers, but please keep in mind that they are responsible for a significant number of guests during peak hours. It would be wise to spend some time observing what the other players are doing so that you can determine what is proper for you to do. They can provide assistance with the rules of the game, but they are unable to provide betting recommendations.
ARE YOU DRINKING?
While you’re enjoying your game, our floor waiting staff may bring you refreshments to keep you hydrated. You have the option of paying with cash, cash chips, or points from your loyalty card. Take care not to spill drinks on the gaming tables and to make use of the tiny trolley tables that have been provided.
SPECTATING
It is quite acceptable to merely observe a game; however, the seating area and the places immediately in front of the table are allocated only for participants.
TELEPHONES AND CAMERAS ON THE GO
There will be no photography allowed in any gaming areas at any time. However, we understand that taking a selfie has become an accepted part of a fun night out, so feel free to snap photos of you and your friends outside of these places, as long as you are considerate of other guests in the area. Alternatively, if you are in the casino for a particular occasion, please speak with a manager, who may be able to accommodate larger photographs within reasonable limits.
CHIPS FOR UNDERSTANDING
When participating in table games such as Blackjack and Roulette, casino chips are purchased at the tables. Simply put your money on the table and ask the dealer for some chips. It’s that simple.
There are two types of chips: those with values and those without; some have values and others do not.
The ones that have monetary worth are referred to as “Cash Chips,” and they serve as a form of currency within the casino. You can use them to play at any table of your choice with no restrictions.
The non-value chips are referred to as “Colour Chips,” and they are solely utilised in the game of Roulette. They assist the dealer in identifying which players have which chips. Keep in mind that you are not permitted to remove “Colour Chips” from the table on which you are currently playing. When you’re ready to leave a table, inform the dealer you want to “cash out,” and they’ll exchange your chips for cash.
In order to depart, the dealer does not have access to cash at the tables, thus you must exchange your chips for cash at the cash desk when it is time to leave.
IS IT NECESSARY FOR ME TO REGISTER?
As part of our enhanced security procedures, all visitors to the casino will be required to be members of the Genting Group. Those who are not currently members need not fret because they can sign up for membership when they arrive at our casino. Please make sure you have a valid photo identification with you when you come to sign up.
We also offer unique specials and free incentives that are only available to members, so signing up is a wonderful opportunity to take advantage of these benefits while also exploring the rest of Resorts World.
EXPERIENCE THE CASINO WAY YOU WANT IT
We’re located in the heart of Resorts World, allowing you to customise your experience by taking advantage of everything else that the resort has to offer outside of the casino, all under one roof.